How Did It All Start?<\/h2>\n\n\n\n
I have a micro SaaS called NotionPlus.dev<\/a>. I share the things I learned there on this blog<\/a>. And one day I saw a “f*ck you<\/em>” message in his\/her account deletion requests. He\/she got angry and wanted to delete his\/her account. \ud83e\udd14<\/p>\n\n\n\n I immediately checked to see what kind of widgets he\/she had created, but nothing. Then I checked the hours between the signup date and the account deletion. I was blown away! \ud83d\ude31 It was 2 minutes!<\/strong><\/p>\n\n\n\n One person signed up. 2 minutes later, to delete his\/her account, and he\/she swore at the account deletion text. And he\/she didn’t even stop there. He\/she wrote extra bad words in the feedback form. (Feedback in a sentence)<\/p>\n\n\n\n At first, I thought it was sabotage or something. Was there someone who didn’t like me? Did I have enemies I didn’t know existed? I had no idea. \ud83e\udd37\u200d\u2642\ufe0f There was a two-minute stored information. And it was deliberately written.<\/p>\n\n\n\n I was very angry<\/strong> because I was shocked<\/strong> by what had happened. \ud83d\ude21 I thought it wasn’t my fault. Of course, I decided I needed to clear my head first. I walked around outside for a while. \ud83c\udf33\ud83d\udeb6\u200d\u2642\ufe0f When I came home, I had only one thing on my mind! \ud83d\udca1<\/p>\n\n\n\n “Logs!<\/em>“<\/p>\n<\/blockquote>\n\n\n\n A few months ago, I coded a logging system that tracks my users’ movements on the website. My goal was to analyze their behavior and improve the product. I also built it so that I could take logical actions in such extreme cases, and so it was. \ud83d\ude0f<\/p>\n\n\n\n I started analyzing the user’s actions. \ud83d\udd0e He\/she didn’t sign up and go to the widget addition page first. Yes! He\/she searched the widget first. \ud83e\udd28 Then he\/she went to the widget addition page. But without adding any widgets, he\/she left abusive feedback saying that he\/she wanted to delete his\/her account. \ud83d\udc6e\u200d\u2642\ufe0f<\/p>\n\n\n\n Can users immediately get to the widget addition page? When I looked into it, no! I mean, I thought the most critical thing was accessible, but I was wrong! \ud83d\ude25<\/p>\n\n\n\n The first thing I did was to immediately add a huge “Add Widget<\/em>” button on the dashboard page. \ud83d\ude42<\/p>\n\n\n\n Then I went back to it, and if you notice, it went to the “add widget<\/em>” page, but it didn’t add any widgets. It left immediately. When I thought about the reason for this, I remembered my blog post.<\/p>\n\n\n\n I had made an article and a YouTube video on how to use a widget in my blog post, but I hadn’t updated it when I redesigned the interface. Probably this and others watched the old video and couldn’t navigate the new interface. This resulted in a fateful ending. \ud83d\udd0d<\/p>\n\n\n\n But I didn’t stop there, I started uploading how-to-use videos for each widget. I also added a link as a “help<\/em>” button in the widget detail and directed it to this blog post. <\/p>\n\n\n\nWhat Did I Think?<\/h3>\n\n\n\n
What Did I Do?<\/h3>\n\n\n\n
\n
What am I Supposed to Understand from This?<\/h3>\n\n\n\n
![\"\"](\"https:\/\/microsaas.art\/blog\/wp-content\/uploads\/2024\/06\/big-add-widget.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/microsaas.art\/blog\/wp-content\/uploads\/2024\/06\/help-button.png\")
<\/figure>\n\n\n\nLessons to be Learned<\/h2>\n\n\n\n